Contact Us
Have a question on a current / future order, have product feedback, or want to see your favorite artist on a puzzle?
We’re here to help and no question is too small!
If you have any questions at all or want to order by phone, don’t hesitate to give us a call at (513) 800-0499. No question is ever too small!
Email Support
Phone Support
+1 (513) 800-0499
FAQ
Still Puzzled?
Shipping Policy
Please note puzzles are made to order which takes between 3-7 business days. A confirmation email is then sent when your puzzles are processed for shipment. Shipping takes 2-6 business days in the US, while international shipping can take longer. Customers in the US generally receive their puzzles in 7-12 business days from purchase.
Return Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unopened and unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@mosaicpuzzles.co. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at support@mosaicpuzzles.co.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items) or used / opened puzzles. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.